Terms & Conditions

Terms and Conditions for Diamond Luxury Chauffeur

1. Introduction
   These Terms and Conditions (hereinafter referred to as “Terms”) govern the relationship and constitute the entire agreement between You (hereinafter referred to as “the Client”) and Diamond Luxury Chauffeur (hereinafter referred to as “the Company”), a limousine service company located in Los Angeles, California. By reserving, accessing, or utilizing any service provided by the Company, you agree to be bound by these Terms.
2. Services
   The Company provides luxury transportation services (hereinafter referred to as “Services”) and may offer various rental packages. Details of the Services, including features, rates, and other specifics, are available upon request and may be outlined in the service agreement specific to your event or requirement.
3. Rates
   3.1. The rate indicated in your reservation confirmation serves as an initial estimate of the reserved service cost and does not necessarily reflect the actual trip expense.
   3.2. The prices quoted to the Client are approximate and may vary based on specific factors or additional services.
   3.3. Rates are subject to modification without advance notice.
   3.4.The Company is not accountable for service delays or non-provision due to weather or other uncontrollable circumstances. 
   3.5. Additional charges for holidays and severe weather conditions may be applied to trips.
   3.6. Additional factors such as wait time, extra stops, or supplementary services may impact your final rate.
   3.7. All round-trip tolls are invoiced to the customer based on the selected route. The Company will bill for all round-trip tolls to and from the specified destination. The Company solely collects the tolls; there are no additional charges imposed.
   3.8. All discounted/promotional rates are non refundable.
   3.9. A 20% gratuity will be automatically included in the flat trip rate.
   3.10. Rates, terms, and policies are subject to change without prior notice and are applicable only with confirmed reservations. 
4. Reservations and Payment
   4.1. To secure Services, the Client must make a reservation in advance, providing necessary details as requested by the Company.
   4.2. The Company accepts multiple forms of payment, including but not limited to credit cards, debit cards, and direct bank transfers.
   4.3. Confirmations do not secure reservations unless validated by a valid payment method.
   4.4. Reservation confirmations require pre-authorization and verification of the credit card’s accuracy, as well as other payment methods.
   4.5. If the credit card on file is invalid, expired, declined, lost, or stolen, we may cancel the ride without notice, unless a valid credit card or alternative payment method is provided. 
5. Payment Dispute
   5.1. By using our service, you agree not to dispute any debit or credit card transactions.
   5.2. You also agree to collaborate with the Company, allowing us to address and resolve any issues during the ride. 5.3. All concerns must be reported during the service period by contacting us at (310) 876-2191 or via email at book@diamondluxurychauffeur.com, providing us with the opportunity to rectify the situation.
   5.4. If a dispute or chargeback is initiated, a fixed challenge fee of $500.00 will be billed to the credit or debit card. 5.5. The Company will pursue legal action in small claims court, requiring your appearance. You may be responsible for all court fees, lawyer fees, and related costs associated with challenging the dispute in small claims court.
   5.6. It’s important to note that most vehicles are tracked via GPS to ensure the provision of exceptional, safe, and reliable service.
6. Cancellations/Changes and Refunds
   6.1. Cancellations must only be submitted via email at book@diamondluxurychauffeur.com.
   6.2. If a cancellation is made less than 72 hours before the scheduled pickup time, a cancellation fee equal to the total trip cost will be charged.
   6.3. Prepaid reservations are refundable according to the cancellation policy. However, beyond the specified cancellation period of 72 hours before the scheduled pickup time, prepaid reservations are non-refundable unless stated otherwise by the Company.
   6.4. Cancellations due to extreme circumstances, including but not limited to natural disasters or national emergencies, may be eligible for a full or partial refund at the Company’s discretion.
   6.5. If changes are made to a reservation within 72 hours of the booking time, extra charges may be incurred due to these changes. The Company does not guarantee changes/modifications if it is determined that the requested change would impact the existing schedule of other riders. If a change to an existing reservation is denied, and the client chooses to cancel the ride with less than 72 hours’ notice, the full reservation charge will be applied for the late cancellation.
7. Airport Pickups
   7.1. The Company keeps track of all incoming commercial airline flights to guarantee punctual airport pickups.
   7.2. A grace period of thirty (30) minutes is allowed for domestic arrivals, and sixty (60) minutes for international flights.
   7.3. Charges for waiting time will be applicable after the grace period and will be calculated in increments of thirty minutes, according to the company’s hourly rate for the vehicle.
   7.4. Meet and Greet Airport Service, offered at an additional charge, includes parking and waiting time fees (if any). The driver will meet the passenger at baggage claim or customs exit, holding a sign with the passenger’s first/last name, and assist with luggage. This package provides 30 minutes free for domestic flights and 60 minutes free for international flights from the arrival time. Additional fees apply beyond the complimentary time.
8. Grace Period
   8.1. For pickup locations outside of airports, a 15-minute grace period is granted.
   8.2. Waiting time charges will be incurred after this grace period and will be calculated in increments of 15 minutes, according to the vehicle’s hourly rate.
   8.3. After 15 minutes from the scheduled start time, overtime charges or ride termination will apply.
9. No Shows
   9.1. If a passenger cannot be found or contacted within one (1) hour after their flight lands for airport pickups, or within thirty (30) minutes for other pickup locations, the reservation is classified as a “No Show.”
   9.2. In such cases, the full trip fare will be charged.
10. Vehicle Guarantee
    10.1. Although we strive to provide a specific make and model of a vehicle, there might be instances when vehicles are unavailable due to maintenance.
    10.2. In such cases, we will offer a comparable vehicle.
    10.3. If an equivalent vehicle isn’t accessible, we will upgrade the client at no extra charge.
    10.4. Please note, the Company cannot guarantee a specific make, model, or color of the vehicle.
11. Conduct
    11.1. The Client agrees to conduct themselves and ensure that all members of their party conduct themselves in a manner that is not disruptive, offensive, abusive, or dangerous.
    11.2. It is illegal to stand through the sunroof. Standing strictly prohibited while the vehicle is in motion.
    11.3. No smoking, illegal substances, or weapons are allowed in any of the Company’s vehicles.
    11.4. The Client is responsible for any damage caused by them or their party to the Company’s vehicle. Any fines incurred due to damages will be paid for by the Client.
    11.5. The client is responsible for all costs of repair and income lost due to damages, including:
    – $100.00+ fee for each missing or broken device/item in the vehicle.
    – $200.00+ fee for any excessive clean-up.
    – $300.00+ fee for smoking violation.
    11.6. Alcohol consumption is prohibited by passengers under 21 years old. Fines for violations will be paid by the Client.
    11.7. If the Client smokes inside the vehicle, the driver can terminate the job and forfeit fare for noncompliance.
    11.8. The driver can terminate the run without a refund in case of blatant indiscretion on the part of the Client.
    11.9. Vehicles must not exceed their seating capacity, and the use of seat belts is mandatory by law.
    11.10. The Company is not responsible for injuries resulting from customer negligence. 
12. Liability
    12.1. The Company ensures that all vehicles are regularly maintained and meet safety standards. However, the Company is not liable for delays or failures in performance resulting from acts beyond its control, including but not limited to weather conditions, road conditions, and government interventions.
    12.2. The Client’s belongings are carried entirely at their risk, and the Company shall not be held liable for loss or damage to such belongings.
13. Affiliates
    13.1. You acknowledge that the Company operates a platform connecting you with independent affiliates providing transportation services.
    13.2. Please be aware that certain rides may involve the use of our affiliated companies.
    13.3. The Company does not own all vehicles and is not responsible for affiliates’ actions.
    13.4. The Company does not guarantee the suitability, legality, or safety of any affiliate.
    13.5. The Company is not liable for the condition of affiliate vehicles or the safety of the service provided.
    13.6. These affiliates use their own vehicles, covered by their own commercial/liability insurance and licensed for transportation services.
    13.7. The Company does not verify whether affiliates comply with relevant laws or regulations.​​
14. Insurance and Licenses
    The Company complies with the State of California’s requirements for insurance coverage and licensing. Details of our coverage and licenses are available upon request.
15. Privacy Policy
    Any personal information provided by the Client will be used solely in connection with providing the Services requested and in accordance with the applicable laws on data protection and privacy.
16. Amendments
    The Company reserves the right to amend these Terms at any time. Any such amendments will be communicated to the Client and, where appropriate, agreed upon before coming into effect.
17. Governing Law
    These Terms are governed by the laws of the State of California, and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Los Angeles County, California.
18. Contact
    For any queries regarding these Terms, Services, or any related matter, please contact at book@diamondluxurychauffeur.com.